Question 1

I need to reschedule

Accepted Answer

If you have purchased tickets to AWE: Asi Wind Experience directly through our website and would like to change the date on your tickets, you can do so directly through the self-service portal up to 48 hours before your original date.Go to the email you received from Vivenu, click “Show Ticket” and then click on “Rebook”.You can reschedule your ticket for a $9.99 fee. (Taxes may apply). Please note that rescheduling fees are charged per ticket.

Question 2

I want to change the name on the tickets

Accepted Answer

The name on your tickets serves as buyer information only, and there is no change of name required.Anyone in your party who has access to the tickets can use them.

Question 3

I never received my tickets

Accepted Answer

If you have purchased tickets to AWE: Asi Wind Experience directly through our website, but have not yet received your tickets, please go to https://starvox-entertainment-us-58w4.vivenushop.com/support to have this rectified.Please check your spam/junk folder before contacting the box office.

Question 4

Group Tickets

Accepted Answer

A group discount is available for groups of 10+. Please visit our group ticket page for pricing and availability.If you require additional information or would like to purchase more than 50 tickets, please contact our box office for assistance.

Question 5

Authorized Ticket Sellers

Accepted Answer

Should you have purchased tickets for our show from any other site other than those listed below, please contact our box office for verification.Authorized Ticket Partners for AWE: Asi Wind Experience: VivenuOther partner sites may too have promotions and access to tickets but these should redirect you to our website for purchase.

Question 6

Ticket Types & Prices

Accepted Answer

For ticket types and pricing, please see the ticketing calendar when you click BUY TICKETS.You can also add VIP Access with Asi Wind to your order. Unlock the extraordinary with our VIP tickets and delve into a world of wonder with Asi Wind’s 25-minute private close-up magic performance and Q&A session. After the mind-blowing spectacle of INCREDIBLY HUMAN, you’ll step into an exclusive, limited-capacity event that promises to take your breath away.Please note that VIP access is an add-on and should be purchased separately. The VIP add-on does not include a ticket, seat, or entrance for the main show.All tickets are subject to applicable taxes and fees. Ticket prices are subject to change. There are no refunds or exchanges. Every person entering the theatre must have a ticket.  Babes-in-arms and children younger than 5 years old are not allowed.

Question 7

Age recommendation

Accepted Answer

AWE: Asi Wind Experience is recommended for 12+ year-olds.

Question 8

Prohibited & Permissible Personal Items

Accepted Answer

We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our audience, all bags entering or leaving the event, including purses, are subject to inspection.Backpacks and duffle bags are not permitted in the theatre.ProhibitedBackpacks, luggage, and duffle bagsPaints and aerosolsIndelible markersWeapons of any typeOutside food and beverages (including alcohol)Food of any type is not permitted in the galleryAny item deemed by exhibit security or venue management to be inappropriateBikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permittedCamping chairsTripodsNo recording devices are permitted in the theatre unless specifically posted. If a camera or recording device is used during the performance, it may be confiscated by theatre staff.PermissibleWalkers, mobility scooters, and other mobility aidsProhibited items will not be stored by venue management or on-site.Service animals are welcome at Marines’ Memorial Theatre. Service animals must remain under the control of their handler at all times.AWE: Asi Wind Experience reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.

Question 9

Accessibility

Accepted Answer

VenueMain patron entrance is located at 609 Sutter Street. Patrons enter the Marines’ Memorial Club & Hotel building and access the theatre on the 2nd floor. Stairs are available, with elevator access for patrons requiring an accessible route. The venue is wheelchair accessible, with designated wheelchair and companion seating available.ParkingAccessible parking is available in the vicinity of Marines’ Memorial Theatre. The nearest recommended parking facility is the Olympic Club Garage at 665 Sutter Street. Patrons requiring accessible parking should confirm current ADA parking availability and the most accessible entrance with the theatre in advance.Seating Guests with accessible needs are encouraged to purchase accessible seats.BathroomsAccessible public restrooms are available within the Marines’ Memorial Club & Theatre. Patrons requiring an accessible restroom may ask a member of the theatre staff for assistance locating the nearest facility.

Question 10

Exhibit Hours

Accepted Answer

The lobby will open one hour before the show; the theatre 30 minutes before the show. For entry times, please see the ticketing calendar when you click BUY TICKETS.

Question 11

Parking

Accepted Answer

The venue's recommended nearby parking facility is the Olympic Club Garage, located at 665 Sutter Street, a short walk from the theatre. Event parking is not currently validated by the venue.

Question 12

Transit

Accepted Answer

BART: The nearest BART station is Powell Street Station, approximately an 8-minute walk from the theatre. Muni: Multiple Muni routes serve the area, including 2, 3, 9X, 30, 38, and 45. Cable Car: All San Francisco cable car lines provide access to the Union Square area near the theatre. The venue is located at the corner of Sutter Street and Mason Street.

AWE

Upcoming Events

AWE: Asi Wind Experience

AWE: Asi Wind Experience

AWE: Asi Wind Experience

AWE: Asi Wind Experience

AWE: Asi Wind Experience

AWE: Asi Wind Experience

AWE: Asi Wind Experience

AWE: Asi Wind Experience

AWE: Asi Wind Experience

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